Res-Q Helpdesk – To Make IT Support Easier and Even More Transparent.
Ever wanted to contact someone and request support or simply chat to a consultant about the computer glitch or report an issue? Now help is at your fingertip.
Most of our Managed Services clients have started using a Help Desk tool that allows tracking of the tickets fast and easy. There is a number of features you could benefit from:
- Create the ticket using your mobile or Desktop application. Take a screenshot of the problem and get it uploaded to a ticket;
- Have access to a Learning Library to find answers and tips on how to use the Windows 8, Outlook 2013 and more;
- Chat to a consultant and get the answers you need right away;
- Look up the invoices.
The short video on how to use the our Help Desk System will be posted this week on our facebook page.