Res-q – Perth’s ransomware specialists

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Res-q – Perth’s ransomware specialists

What is ransomware?

Put simply, ransomware is a kind of malware created to prevent you from using your computer or accessing your files unless you pay a sum of money or ‘ransom.’ Ransomware works by encrypting files and is often distributed as a trojan, or as malware that looks like a legitimate file.

If your business relies on the files and data saved to computers and backup drives, you are open to attack from ransomware (as is anyone who owns a computer), and if you do suffer a computer disaster and do not have a disaster recovery plan in place, there is every likelihood that you could go out of business.

Here are 5 things you should do if you have been infected by ransomware:

  • Disconnect from networks and external drives
  • Try to figure out what type of ransomware you have been infected with
  •  File a police report
  • Come and see Perth’s ransomware specialists at Res-q
  • After the recovery: the importance of good AV and backup routines

Disconnecting from networks and external drives

The first thing you should do if you suspect your computer/s have been infected with a type of ransomware is to disconnect from the network. To do this, pull out the Ethernet cord, shut off Wi-Fi, and turn off the computer. This prevents the ransomware from spreading across your network connection and causing further infection. The sooner you do this, the better.

You should also take any shared or external drives offline until the issue has been resolved, and take a photo of the ransom note if possible.

What type of ransomware have you been infected with?

If possible, try to figure out what type of ransomware you have been infected with. This will help when you file a police report, and also when you talk to Res-q about how to recover from the ransomware attack.

Try to find out if you have been affected by encrypting ransomware, screen-locking ransomware, or something else. If you search for tips on identifying ransomware on Google, you should find plenty of information about how to tell what kind of ransomware you have.

Filing a police report of the attack

This step is fairly self-explanatory. File a police report to alert them that you have been infected with ransomware. If you need help leading up to this point, contact the ransomware experts at Res-q, and we can advise you on the steps you need to take before you file a report with the police.

See Perth’s ransomware experts at Res-q

If at any point you are unsure of what to do when you have been infected with ransomware, call the experts at Res-q. We are Perth’s ransomware specialists, and we are experienced in dealing with all types of ransomware attacks. In this situation, you do not want to take any missteps, so it’s always a good idea to at least speak to an IT professional before you proceed.

After the recovery

After you have treated your ransomware infection and your business is back up and running, it’s important to take some crucial steps to reduce your chances of being affected by ransomware again in the future.

First of all, make sure you are protected by good anti-virus software. The IT specialists at Res-q are happy to help you with this – we can provide recommendations based on your specific needs.

It is also essential to have a regular backup routine in place for all of your data and files. The experts at Res-q offer offsite backup services – contact us today to talk about your backup requirements.


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Get a free consultation - talk to one of our IT experts and find out whats the best solution for you - Call 0865556500