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    Thanks Nick and Michael for responding to our computer concerns over the busy New Year period .The fact that you are available ,are so accommodating to non-technical clients , and so swift in responding either remotely or in person ,is just so appreciated …………Brian Hunt, Entopia Wines

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Outlook cannot log on. Verify you are connected to Exchange / Error in Outlook

Outlook 2016 won’t open or opens with an error:

“Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information”

System resources are critically low. Close some windows

I tried everything from verifying DNS settings via Admin centre to checking localhost / host file thinking it may not be resolving the name correctly. Since Outlook 2016 relies on Autodiscovery and pretty much doesn’t work otherwise, I noticed that the pop up that was prompting me to re-enter the password had the server name different to what it meant to be “outlook.office365.com”.

Tested connectivity to Exchange via https://testconnectivity.microsoft.com/

Cannot Start Microsoft Outlook, Cannot Open The Outlook Window. The Set Of Folders Cannot Be Opened. The Information Store Could Not Be Opened

Ended up calling Microsoft and here is the fix that did the trick:

 

 

 

Go to HKCU\Software\Microsoft\Office\16.0\Outlook\Autodiscover
Create DWORD ExcludeHttpsRootDomain and value (1)

Outlook cannot log on. Verify you are connected to

Outlook cannot log on. Verify you are connected to

 

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Apple Pay is now widely accepted. When do the banks follow?

ANZ is now well ahead of the game, with cards are 100% compatible with Apple Wallet and Apple Pay.

I went to the IGA just the other day and while using Pay Pass I noticed that there was a tiny Apple logo on the machine indicating ‘Apple Pay’.

Apple_Pay_logo.svg

Curious, I turned around and asked one of the staff members what this was all about.  She couldn’t say, but I knew – somewhere very deep in my heart – that this was the long-awaited NFC chip, coming to our lives quickly and inevitably. This means that everyone can store their card info in their phones and use the inbuilt chip in the phone to pay for the goods and services.  And as an added bonus, the system also remembers your postal address and saves time while shopping.

As excited as I was, I remained calm and checked my phone.  I opened ‘Wallet’ (the standard app that comes with the new iOS) and wanted to add all of my cards to the phone.

Surprisingly, and to my extreme disappointment, the App refused to accept my card. When I pressed the “Learn More” option, I learned that apparently only ANZ supports this fantastic feature…

My first and only thought was. Should I re-open my account with ANZ?

I looked up online and found this:

“CBA, Westpac and NAB were desperately communicating with their tech-savvy customers through social media channels on Thursday to prevent them from switching to ANZ.

One NAB customer asked on Twitter: “Hey is there any movement on when NAB will support Apple Pay? I’m very interested”. NAB responded: “No news just yet Darren, hang in there, we are working on expanding customers digital payment options.”

Darren was not willing to wait. He responded: “@NAB I have already applied for an account this morning with @ANZ_AU Apple Pay is to [sic] great to miss out on”. NAB responded: “Sorry to see you go Darren”.

Seriously…if you are in business, you must think about how to attract more clients and how to keep existing clientele up to date with modern technology and trends. Westpac?

 

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How To Upgrade To Windows 10 and Not Have Issues.

Upgrading to Windows 10 can be very exciting or become your worst nightmare if not done correctly.

Here is the list of 5 things you need to do before the upgrade:

  1. Perform the backup. Your computer can be backed up using Windows “Backup and Restore” software or use backup from a third party: www.acronis.com / Home Product > True Image
  2. Open a a command prompt with admin privileges and perform System File Check. This is done to make sure that your files are all in order and you have no alterations made that would affect Windows 10 Installation:
    sfcscannow

    sfcscannow

     

  3. Perform check disc using Command Line utility (Command Prompt) with admin privileges and restart your computer:chkdsk
  4. Check if your Printer / Scanner is compatible with Windows 10.
    Make sure you have access or know where to download the software from for your scanner. If you have Canon or Samsung Multi-functional printer we recommend to remove the software and re-install after an upgrade.
  5. Important: You can roll back to Windows 7 within 30 days after upgrading to Windows 10.

Call us (08) 6555 6500 if you have any issues or email to support@res-q.com.au and..

Good Luck!

 

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Taskbar isn’t working Windows 10

Symptoms:

Clicking on Start Button or Windows Key on a keyboard doesn’t work;
Unable to open programs from a taskbar or bring up wireless menu.

Resolution

  1. Press CTRL+ALT+DEL on your keyboard.
  2. Start Task Manager
  3. Key in PowerShell and hit Enter.
  4. Select Run as Administrator.
  5. Now paste the following command in the Administrator: Windows PowerShell window and press Enter key:
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  6. NOW for the important part ! Locate to :  C:/Users/name/AppData/Local/ and delete the TileDataLayer folder. Should fix everything immediately, no reboot necessary. Let me know how it works for you, it did for me! And remember to clean the recycle bin after you deleted the folder and give it 1min then everything is back to normal !
Taskbar isn't working Windows 10

Taskbar isn’t working Windows 10

 

 

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How to Disable Windows 10 Upgrade Pop Up

We have been asked from a number of our clients how to permanently disable an Upgrade to Windows 10.windows10upgrade

After the latest incident with the cat sleeping on a keyboard and accidentally pressing “Upgrade Now” button, we thought that there is no better time to post a link to an App that could prevent you from waking up to a brand new, but “Unwelcomed” for some, Windows 10

All you need to do is to Download and run GWX Control Panel and Remove and Option for an upgrade all together.

Click Here to Download

What would this tool do:

  • Removes Microsoft’s “Get Windows 10” nagware app from your notification area
  • Checks for system settings that leave you vulnerable to unwanted Windows 10 upgrades and gives you the ability to fix them
  • Restores your Windows Update control panel to its normal behavior if it gets hijacked by Windows 10 advertisements or installers
  • Locates and deletes hidden Windows 10 installer files that Microsoft secretly downloads to your computer
  • Easily deletes hard-to-remove program files that are known to prepare your computer for Windows 10 upgrades
  • Alerts you if your Windows Update settings change from one of the safer “download only” or “check only” options to “automatically install” behind your back and gives you the chance to fix it
  • Optionally generates enhanced diagnostic reports that give you detailed information on any settings GWX Control Panel finds that leave you open to unwanted Windows 10 behavior
  • Provides an optional “Monitor Mode” runs quietly in the background watching for unexpected system changes, and alerts you as soon as any Windows 10 settings or files are detected
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A Parable: Why people in the same role may be paid a different wage.

An employee (Matt) came to his Master (employer) one day and raised his concern:

  • Dear Master, I have always been curious: why is it that you only pay me $15 an hour while paying $30 to Lukas, when it would appear that we are doing the same job?

His Master did not respond.  Instead, he looked out of the window and said:

  • I think there is someone outside, possibly selling hay. We need to buy some to get us through the winter.  Do you mind going and checking it out for me, please?
  • No worries, Boss.

Matt went outside, returning right away:

  • Yes, Master, they are selling hay.
  • Are they really? Do you happen to know if it is from the Elysian Fields?
  • I don’t know.
  • Would you mind asking, please?

Matt went outside again and came back:

  • Yes, Master, it is from the Elysian Fields.
  • Great! Did you ask them whether it is the first harvest?
  • Why would I ask them that?
  • Well, please go back and check.

Matt came back a minute later:

  • Yes, Master, they confirmed this was their first harvest.
  • That’s good. Do you know how much they are selling it for?
  • No, I didn’t ask.
  • We need it, though. Would you be able to find out the price?
  • Sure; shouldn’t be a problem.

A minute later:

  • $25 per truck load.
  • Yeah? That sounds a bit expensive.  Would they offer any discount?

That same minute, Lukas comes in through the door:

  • Master, I’m sorry to interrupt, but there are people outside selling hay from the Elysian Fields. It’s their first harvest and they are selling it for $25 but I managed to get them to drop the price to $18 per truck load.  They are just unloading it outside.

Master turned his head towards Matt, a faint smile on his face:

  • Now do you understand why I pay you $15 while $30 goes to Lukas?
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iPhoto Crashes or Close Down At Start Up

When you open iPhoto Sofrware on your iMac or Macbook it closes down with an error

This issue is related to a corruption of iPhoto database or permissions issues. To be able to fix it you need to perform the following:

To rebuild the iPhoto library:

  • Quit iPhoto if it is open.
  • Hold down the Command and Option keys on the keyboard.
  • Open iPhoto.
  • Keep the keys held down until you are prompted to rebuild the library.

    iPhoto Library Rebuild

    iPhoto Library Rebuild

  • A dialog will appear with rebuild options. Select the options you want to use.
  • Click Rebuild to begin the rebuild process.

 

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How Internet Started. According To The Bible 🙂

Where did the Internet come from?

In ancient Israel, it came to pass that a trader by the name of Abraham

Com did take unto himself a healthy young wife by the name of Dorothy (Dot for short). Dot Com was a comely woman, large of breast, broad of shoulder and long of leg. Indeed, she was often called Amazon Dot Com.

And she said unto Abraham, her husband, “Why dost thou travel so far from town to town with thy goods when thou canst trade without ever leaving thy tent?”

And Abraham did look at her as though she were several saddle bags short of a camel load, but simply said, “How, dear?”

And Dot replied, “I will place drums in all the towns and drums in between to send MocheDrummessages saying what you have for sale, and they will reply telling you who hath the best price. The sale can be made on the drums and delivery made by Uriah’s Pony Stable (UPS).”

Abraham thought long and decided he would let Dot have her way with the drums.  And the drums rang out and were an immediate success. Abraham sold all the goods he had at the top price, without ever having to move from his tent.

To prevent neighboring countries from overhearing what the drums were saying, Dot devised a system that only she and the drummers knew.  It was known as Must Send Drum Over Sound (MSDOS), and she also developed a language to transmit ideas and pictures – Hebrew to The People (HTTP).

And the young men did take to Dot Com’s trading as doth the greedy horsefly take to camel dung. They were called Nomadic Ecclesiastical Rich Dominican Sybarites, or NERDS.  And lo, the land was so feverish with joy at the new riches and the deafening sound of drums that no one noticed that the real riches were going to that enterprising drum dealer, Brother William of Gates, who bought off every drum maker in the land. Indeed he did insist on drums to be made that would work only with Brother Gates’ drum heads and drumsticks.

And Dot did say, “Oh, Abraham, what we have started is being taken over by others.”  And Abraham looked out over the Bay of Ezekiel , or eBay as it came to be known. He said, “We need a name that reflects what we are.”

And Dot replied, “Young Ambitious Hebrew Owner Operators.”

“YAHOO,” said Abraham. And because it was Dot’s idea, they named it YAHOO Dot Com.

Abraham’s cousin, Joshua, being the young Gregarious Energetic Educated Kid (GEEK) that he was, soon started using Dot’s drums to locate things around the countryside.

It soon became known as God’s Own Official Guide to Locating Everything

(GOOGLE).

That is how it all began. And that’s the truth. I would not make up this stuff.

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Next Byte Nedlands Has Closed Down

Next Byte has been our partner for a number of years and we are sad that they have closed their doors as of October 2015.

next byte nedlands

next byte nedlands

We exchanged numerous referrals and sent clients to Next Byte as they always had stock of Apple gadgets for Residents in Claremont and Nedlands as well as very good customer service.  Our techs have always exchanged ideas while troubleshooting Apple Macs for our customers and we can say that this great store will be greatly missed.

At the same time, we have managed to secure some of the great minds from their service department to help us to take care of you. We will soon be launching our online gadget store and will notify you once it is online.

To book a service you are welcome to come to our computer repair centre or call (08) 6555 6500

Published by Nick Shmakov

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Known issue with AccountRight v19 and Microsoft Outlook 2016

MYOB HomeAccountRight v19 is not currently compatible with Microsoft Outlook 2016. AccountRight v19 may stop working when attempting to send multiple emails through Outlook 2016. We’re investigating this issue as part of our Outlook 2016 compatability testing. In the meantime, you’ll need to send emails from AccountRight v19 one at a time or revert back to using Outlook 2007 – 2013.

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